A selection of our

Customer cases

We are fortunate enough to work with some amazing clients. Below you can read about a few selected cases to explore what we can do for you.

Featured case

WFM Buddy @ large Bank

WFM Buddy allows our agents to submit their preferences at any time, also when they are not at their desks (2400+ contact center agents, 3 countries)

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Our selected

WFM Buddy cases

Discover the power of our solutions that extend the capabilities of Genesys Workforce Management.

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WFM Buddy @ large insurance company

Managing sickness more efficiently already justified our investment in WFM Buddy (3000+ contact center agents, 6 market brands)

WFM BUDDY case

WFM Buddy @ large Bank

WFM Buddy allows our agents to submit their preferences at any time, also when they are not at their desks (2400+ contact center agents, 3 countries)

WFM BUDDY case

WFM Buddy @ leading media company

WFM Buddy is so easy to use. I love it! (150 contact center agents)

WFM BUDDY case

WFM Buddy pilot @ Bank

WFM Buddy allows our agents to submit their preferences at any time and from anywhere, even while at the coffee machine (1000+ contact center agents).

WFM BUDDY case

Our selected

Real Time Stats cases

Improve insight in your customer service operation and take action on thresholds.

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Real Time Stats @ Bank

The objective for this customer was to have clearer dashboard overviews on their CC wallboards, supervisor/manager’s PC’s, tablets and smartphones.

Real Time Stats case

Real Time Stats @ Insurance customer

Running a Genesys Engage Contact center the size of 3000+ agent seats, this customer aimed to create real-time dashboards tailored to the specific needs and styles of their various market brands

Real Time Stats case

Our selected

Consulting cases

Leveraging a team of business & technical experts - each having 15+ years of experience with Contact Centers and Genesys

Genesys consulting @ Insurance company, EMEA region

This customer is running a Genesys Engage Contact center the size of 3000+ agent seats on multiple locations. The Genesys experts from Prime Contact helped the customer in successfully deploy and upgrade a wide scope of Genesys solutions.

Consulting case

Genesys consulting @ Bank, NALA region

The Genesys experts from Prime Contact helped Genesys Professional Services in successfully deploying Genesys Voice Portal, Genesys SIP Server, as well as the Composer routing strategies involved.

Consulting case

Genesys consulting @ Telecommunications company, APAC region

The Genesys experts from Prime Contact helped Genesys Professional Services in successfully deploying Genesys Voice Portal, Genesys SIP Server, as well as the Composer routing strategies involved.

Consulting case