Smart technology that maximizes Genesys impact
Are you looking to improve insights in your contact center operation, empower your agents, and accelerate your innovation?
Our smart technology complements your Genesys solutions to meet these objectives.
WFM Buddy
Most intuitive app that drives employee self service with Genesys Workforce Management (WFM) on the agents' smartphones.
Saves your planners' time through automation of WFM tasks.
Your agents and planners will love using WFM Buddy!
Real Time Stats
Optimizes your intra-day decision-making by providing you with visually appealing and truly real-time dashboards on any device.
And takes action automatically when thresholds are reached.
Better insights = better performance.
Smart solutions
Technology that maximizes Genesys impact
Why choose Prime Contact?
We are fully committed to maximizing the value of your Genesys solutions. Our solutions and services deliver true results. On time. Within budget.
Our expertise is our strength
Each of our experts has 15+ years of experience with Contact Centers and Genesys.
Getting sh*t done is our aim
We will address your challenges, so you can deliver on time and within budget. No hassle.
Our customers are our ambassadors
All (!) our customers are ambassadors of the value that our products and services have brought them.
At Prime Contact, we're proud to be ISO 27001 and SOC2 type2 certified, and to be awarded the Ecovadis bronze sustainability rating.